Learn From My Mistake - Avoid Skull Shaver’s Pitbull Products
I tend to try really hard to give a company the benefit of the doubt and provide a path toward trying to resolve issues without deciding to air grievances publicly. If you have any desire to purchase a quality product or deal with a company that actually values providing any semblance of service to its customers, stay away from https://skullshaver.com. Below is a high level summary of the issues I experienced, and how I went from a vocal supporter of the brand to someone who will no longer deal with the company.
16 February 2020 - My Initial Purchase
I originally ordered a Pitbull Platinum PRO and had a great experience. Ergonomically the razor is still one of the best to use, and it pains me immensely that I went from loving this product to the contempt I have for the company and the products today. That said, I used this razor daily until it could no longer hold a charge for more than a couple of days, and I knew at that point I needed to go ahead and get a replacement.
16 November 2023 - My second Pitbull Platinum PRO
I had no reason to suspect issues when I received my replacement after the previously positive experience I had. That would all change in less than 30 days when, on December 9, 2023, my razor suddenly quit working. Through contact with customer service we handled a replacement under warranty and I assumed I just received a defective device. My trust in the device was further reduced when, on February 15, 2024 the replacement device also failed. Through contact with customer service we handled a replacement without any cost to me based on the circumstances, and while I was concerned about the quality issues I was not at a point where I thought it more than a run of bad luck. That changed on November 19, 2024. The third razor quit functioning, and this time I was absolutely certain there were significant quality issues. Although the device is technically still under warranty today, I did not pursue replacement because the company would not provide a prepaid shipping label (while I understand this is their policy, I believed an exception should be made based on the obvious lack of quality and still do). It was at this point that I made my absolute dumbest decision ever: I opted to order their most expensive product believing maybe the quality issues I was seeing in the Platinum line might be an isolated issue.
20 November 2024 - My Dumbest Decision Ever - The Pitbull Diamond PRO
I’ll let my email to customer service about the final straw that occurred on April 14, 2025 do the talking (and yes, I also have all of the emails and related correspondence for all of the previous dates and issues mentioned in this post as well, I’m just trying to keep this succinct enough to get the word out to others as a cautionary tale and most people are not going to read through a much larger wall of text):
For additional context you can go look for previous communications regarding quality issues. I’m going to focus only on the Pitbull Diamond Pro that I ordered in November for this email, but recognize that previous experiences also influence my disgust with this current product as well. I have tried to maintain a civil tone below, so I do apologize in advance for any offense taken by anyone not directly involved with design, production, or my previous service experiences.
Shortly after receiving and using the razor (within the first 2-3 uses) the button did not pop back up to its original position. Since it still worked I decided not to bother with an email to support after the last issue I had was not resolved to my satisfaction, because I did not care to deal with the hassle.
I used the razor over the course of the following weeks until it registered either 12 or 13% remaining on the batter and charged it. Ever since then it will be useful until it registers 35-36% and be fine, but then if I do not charge it at that point it will act like the battery is completely dead the next day and register 0% when I go to use it. While annoying, it was yet another issue I wasn’t willing to deal with customer service about based on past experiences and chose to just accept that it must not be registering charge appropriately and I could handle having to charge it at 35-36% instead.
The final straw occurred when I replaced the shaving head with the one I received not long ago and it suddenly quit locking in place. There is no longer any catch, and this renders the shaver practically unusable as the head will spin during use to the point that it detaches from the unit. I’m fortunate I was able to catch it in the process instead of having it land on my foot or on tile and cause me other issues.
After my past experiences and this one, I can confidently say I have lost all faith in the quality of your products. However, as much as it pains me to deal with you all at all, I intentionally bought this piece of garbage thinking a new premium edition might have the same proper build quality as the original platinum model that I only replaced because the battery was no longer holding a charge. Given that we’re not even six months into owning this thing, I definitely expect to have this matter resolved to my satisfaction
Please advise what hurdles I need to jump through to get a replacement unit (and honestly, given that the quality of this thing is so bad I’d rather take my chances with two platinum models as a replacement, since maybe then I would manage to get the same length of time out of those combined that I got out of my original model).
TL;DR - This thing is garbage and I need a replacement unit because this one is no longer usable.
Regards,
The resolution to this story is incomplete. I sent multiple emails back and forth with support and had one phone call in which I made it clear that one of two outcomes would be satisfactory to me. Either they could provide a pre-paid shipping label to handle the express exchange (something I already have an issue since I’m having to pay for the replacement and then have it refunded), or I would share this story with the world as a warning to others to seek any alternative product. Obviously the cost of shipping isn’t worth trying to do the right thing for a customer, and so here we are.
I implore you, unless you want to throw away money, seek any other product by any other manufacturer to shave your head. Skull Shaver simply is not worth your consideration.